Privacy Policy

Last Updated: 05/02/2025

At Brightwell Cleaning Ltd ("we", "us", or "our"), we are committed to safeguarding your privacy and protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (www.brightwellcleaning.com) and use our cleaning services.

1. Who We Are

Brightwell Cleaning Ltd is a UK-based provider of domestic and commercial cleaning services.
Data Controller:
Brightwell Cleaning Ltd
22 Wenlock Road, London, N1 7GU, England
Email: brightwellcleaning@yahoo.com
Telephone: +44 07594533532

2. What Information We Collect

We may collect and process the following types of personal data:

Personal Identification Information: such as your name, address, email address, and telephone number when you contact us, request a quote, or book a service.
Service Details: Information related to your cleaning requirements (e.g., property type, specific services requested).
Technical Data: Including your IP address, browser type, device type, operating system, and usage data (e.g., pages visited, time spent on our website) collected automatically via cookies and similar technologies.
Transactional Data: Information about payments made (excluding full banking details, which are processed securely by our payment providers).

3. How We Use Your Information

We use your personal data for the following purposes:

Service Provision: To process your booking requests and deliver the cleaning services you have requested.
Communication: To contact you regarding your enquiry, provide customer support, and send important service updates.
Marketing: With your consent, to send you promotional materials, newsletters, and special offers related to our cleaning services. You can opt out of marketing communications at any time.
Improvement and Analysis: To understand how visitors use our website, improve our services, and tailor content to your interests.
Legal Compliance: To fulfil our legal and regulatory obligations (e.g., for accounting and tax purposes).

4. Legal Basis for Processing

We process your personal data on the following lawful bases:

Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., providing cleaning services).
Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and managing customer relationships, provided these do not override your rights.
Consent: Where you have given explicit consent to receive marketing communications or other specific purposes.
Legal Obligations: Processing is necessary for compliance with a legal or regulatory obligation.

5. How We Share Your Information

We do not sell your personal data. We may share your information with:

Service Providers: Third-party companies (e.g., payment processors, IT providers) who help us deliver our services.
Affiliates: Companies within our corporate group that assist with administrative or support functions.
Legal Authorities: Where required by law or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new owner, subject to this Privacy Policy.

All third parties are required to handle your data securely and in accordance with this Privacy Policy and applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience, analyse website traffic, and improve our website. Cookies are small data files stored on your device that help us remember your preferences and track usage patterns. You can adjust your browser settings to refuse cookies; however, this may limit your ability to use some features of our website. For more details, please see our Cookie Policy.

7. Data Security and Retention

Data Security: We take the security of your personal data seriously. We use technical and organisational measures to protect your data from unauthorized access, alteration, or disclosure. However, no online transmission or storage system is 100% secure.
Data Retention: We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (typically up to six years for transactional data). Once your data is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

Right of Access: You may request copies of the information we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
Right to Erasure: Under certain circumstances, you have the right to have your personal data deleted.
Right to Restrict Processing: You may request restrictions on how we process your data.
Right to Data Portability: You can request that we transfer your data to another organisation.
Right to Object: You may object to certain types of data processing, including for direct marketing purposes.
Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [contact@yourcleaningcompany.co.uk] or call us on [Your Telephone Number].

9. International Data Transfers

Your personal data is stored and processed in the United Kingdom. We do not transfer your data outside the UK or the European Economic Area (EEA). If we ever need to transfer your data internationally, we will ensure that appropriate safeguards are in place.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Brightwell Cleaning Ltd

22 Wenlock Road, London, N1 7GU, England
Email: brightwellcleaning@yahoo.com
Telephone: +44 07594533532

This Privacy Policy forms part of our website Terms and Conditions and should be read in conjunction with them.